At Optique Line, we understand that sometimes things don’t go as planned. Although direct returns or exchanges from consumers are not available, we encourage you to reach out to your retailer for any return and exchange queries. Your satisfaction is our priority, and your retailer will guide you through their return process.
We value your business and offer a straightforward return policy for our wholesale customers. If you find your frames unworn, unused, and in their original splendour, you’re welcome to return them within 30 days of receipt, with the original invoice in hand. Whether you prefer to manage returns or exchanges in person or by post, we’re here to facilitate a smooth process.
Fancy a different style, size, or colour? Simply let us know your new preference. We’ll handle the exchange by processing a new order for the item you desire, ensuring any initial discounts are applied. You’ll be informed via email once your exchange is complete.
As we can’t take responsibility for any lost items on their journey back to us, we recommend returning your package via registered mail.
Feel free to drop by our Head Office with your invoice within 30 days of your order:
Optique Line Returns
Ground Floor, 1 Derrick Street
Kew 3101, Victoria, Australia
Send your item and the original invoice to the address below:
Optique Line Returns
Ground Floor, 1 Derrick Street
Kew 3101, VIC, Australia
For our international friends, please contact our Customer Service Team for assistance with returns or exchanges:
Australia: 1800 649 527
New Zealand: 0508 678 478
Our goal is to make your journey with Optique Line as seamless and rewarding as your view through our eyewear.
